CAP

What does CAP do?

It not only registers the devolutions or lack of products, but also can:

  • Register complaints about sales team services, call center operators and CAP, electronic order support and deliveries;
  • Require commercial representatives visits or / and register complaints about lack of visits;
  • Register complaints regarding delivery delay;
  • Requie credit limit increase;
  • Register complaints regarding missing products in inventory;
  • Require recounting and /or invoices postponing;
  • Register batch correction letters;
  • Require 2nd copy of DANFE;
  • Receive documentations and start regulation file process;
  • Require XML files;
  • Take away questions about due invoices and to be due;
  • Require 2nd copy of bank bills;
  • Require re issuing of product collecting documents.

What is CAP’s phone number and working hours?

CAP’s phone number: 08007074143. Working hours from Mondays to Fridays from 8:00 am to 7:00 pm, (Brasilia Hour).

What do I need at hand in order to register an occurrence at CAP?

If you want to register an occurrence about devolution or lack of product, it is needed your customer code at hand and the invoice that you want to complain about, (number, product batch issuing date, and obligatory notes for the registration). For yours and our safety, when registering your occurrences you must confirm all aforementioned items. Only Profarma’s commercialized products will be taken into consideration. In case you need further complaints, only your code will be required.